Meet our expert specialists and ensure the best possible experience during your product implementation and life cycle
Our engineering and technical service departments offer personalized support during the development of surface finishing processes, including training and consultation sessions to optimize machine production, as well as advanced hands-on practices for equipment operation, maintenance, and process optimization.
In summary, we offer a comprehensive solution that combines knowledge, tools, programming, and support to achieve seamless integration of DLyte into your production chain. We are dedicated to delivering customized experiences and ensuring your success with DLyte.
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Expert advice
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Customized design
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Cost targets, delivery times and quality
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Comprehensive training
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Quick resolution
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Regular maintenance
With our cloud-based platform, our customers can both activate the electrolytes and monitor their status to start their productions, as well as download user manuals, technical sheets, and process parameters for their DLyte equipment, ensuring the best operation and maximum performance of our products. They will also have access to relevant information about new products and services, as well as tracking the stock of consumables.
To access the Hub, our customer will receive a code via email, allowing them to access the Hub with this from their usual browser or through the mobile application (iOS or Android).
At our online store, our customers, distributors, and partners have access to the latest and updated DLyte product range at all times. It is essentially an online catalog that can be used to view the user’s purchase information, make orders in a faster and more convenient way, and easily request personalized and tailored product quotations.
Furthermore, the application allows for quick tracking of requests by consulting their order history in their profile.
DLyte Store is linked to DLyte Hub, allowing all customers to easily access with their Hub account. Currently, the platform is only accessible on the desktop version.
Choose your subscription plan
At DLyte, we understand that every company has its own unique needs. That’s why we’ve developed three exceptional subscription plans designed to meet a diverse range of requirements and business scales. Whether you’re at the outset of your surface finishing journey or in search of a fully customized solution, we have the ideal subscription for you.
Silver
Customized services for small companies or those entering the world of surface finishing.
Up to 12-15 hours of polishing services per year, including workshops and characterization services.
Up to 12-15 hours of engineering services per year, including machine modifications, software analysis, and capacity studies.
Up to 12 hours of on-site technical support per year at the client’s location. All travel costs are excluded.
Basic consulting and treatment parameters development.
Customer Support Service that ensures a priority response within 24 hours.
Quarterly newsletter featuring the latest technological trends and innovations.
Gold
Tailored for medium-sized companies or those seeking to streamline and expand operations.
Up to 30-35 hours of polishing services per year, including workshops and characterization services.
Up to 30-35 hours of engineering services per year, including machine modifications, software analysis, and capacity studies.
Up to 32 hours of on-site technical support per year at the client’s location. All travel costs are excluded.
Optimal treatment parameters development and fine-tuning.
Customer Support Service that ensures a priority response within 24 hours.
Quarterly newsletter featuring the latest technological trends and innovations.
Platinum
Designed for large enterprises or those seeking a comprehensive and customized solution.
Up to 60-70 hours of polishing services per year, including workshops and characterization services.
Up to 60-70 hours of engineering services per year, including machine modifications, software analysis, and capacity studies.
Up to 63 hours of on-site technical support per year at the client’s location. All travel costs are excluded.
Optimal treatment parameters development and fine-tuning.
Customer Support Service that ensures a priority response within 24 hours.
Quarterly newsletter featuring the latest technological trends and innovations.
Test Lab and Processes Dept
The Laboratory and Processes Departments specializes in the development of finishing processes for each workpiece and its application. Based on a sample of your piece and your technical request, we design the appropriate process that meets your finishing requirements. We have a team of experts in chemical, electrical, and mechanical engineering who make sure to consider all key quality, size, and chemical formula parameters of the media, material, weight, design, and production process of the piece, as well as the motion design, capacity, and electrical and mechanical engineering of the machine.
The process development department professionally records all relevant parameters to ensure efficient reproducibility of the process. As a result, we deliver a Surface Finishing Technical Report with essential process and results data, including surface measurements and a proposal for necessary equipment and media.
Training and consulting
Our aim is to not only provide the best possible solutions but to also make sure that our clients have a complete understanding and knowledge of how to effectively utilize those solutions. We have a highly skilled team of professionals with expertise in engineering, consulting, and technical support who are dedicated to assisting our clients every step of the way. Our team works closely with our clients from the initial concept phase all the way through implementation and maintenance to ensure a seamless experience.
In addition to providing tailored solutions and expert support, we also offer comprehensive training services to help our clients build their competence and confidence when it comes to using our solutions. Our training programs are designed to cater to different levels of expertise and skill, including engineers, operators, and service engineers.
Customer service
Our service engineers will assist you throughout your experience with Dlyte. A team of qualified engineers will address any questions you may have to find the best solution to your needs.
In addition to the support provided by our service engineers, we also offer a wide range of training resources to ensure that our clients are equipped and skilled to use DLyte effectively. From online tutorials to in-person training sessions, we work tirelessly to provide everything our clients need to maximize their use of our software.
By choosing Dlyte, you can be confident that you will have access to a team of customer service experts who are always available to help you resolve any issues and ensure that your experience is satisfactory. With our commitment to providing exceptional service and a customized solution, we are dedicated to ensuring the success and satisfaction of our clients.
Bureau Veritas Certification confirms that the quality management has been audited and determined to be in compliance with ISO 9001:2015 criteria.
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