Our Service team is your first point of contact whenever you need assistance. Through dedicated technical support, remote diagnostics and expert guidance, we help identify issues quickly and provide the most effective solution.

Whether you need troubleshooting, software assistance or technical advice, our specialists are committed to minimizing downtime and keeping your DLyte equipment operating safely and efficiently.

Properly designed holders are essential to achieving consistent, high-quality polishing results. As a key part of every production process, they ensure correct part positioning, reliable electrical contact and efficient handling throughout loading and unloading operations.

Our engineering team designs and manufactures customized holder solutions for every part geometry, optimizing both the polishing process and production workflow. From developing new fixture concepts and validating applications to refining production processes, we work alongside your team to accelerate implementation, maximize productivity and ensure repeatable, high-quality results.

Bring your new parts and projects to our experts before moving into production. Our polishing service allows you to validate finishes, evaluate new materials and optimize process parameters with confidence before committing to full-scale manufacturing.

For customers looking to increase flexibility, we also offer the possibility to outsource polishing operations to GPA, reducing internal workload while maintaining the highest finishing standards.

Following an initial remote diagnosis, one of our engineers travels directly to your facilities to provide technical assistance, machine repairs, process optimization and customized training.

Available in both half-day and full-day formats, every session is tailored to your specific equipment, alloys and production requirements, ensuring practical improvements that can be immediately applied to your manufacturing process.

Keep your DLyte equipment performing at its best with scheduled preventive maintenance visits designed to maximize reliability and extend machine lifetime.

Our tailored maintenance plans help prevent unexpected failures, reduce repair costs and maintain optimal process stability.

Multi-year maintenance packages, including up to four years of coverage, provide long-term peace of mind while ensuring your equipment continues operating at peak performance.

When an issue cannot be resolved on-site, your equipment can be returned to our facilities for a complete diagnosis, repair and final validation by the engineers who developed the technology. Every machine undergoes a thorough inspection to identify the root cause of the issue and verify that all systems operate according to DLyte specifications.

Before being returned, the equipment is fully tested to ensure it meets our quality standards, restoring its performance, reliability and operational readiness.

Reduce uncertainty before production begins. Our digital process simulation service allows you to visualize polishing behaviour, validate process parameters and evaluate different manufacturing strategies before testing physical parts.

By improving process understanding, supporting parameter optimization and accelerating validation, this service helps reduce material waste, shorten development times and deliver better results for even the most complex geometries.

Protect your investment beyond the standard warranty with flexible extended coverage and service subscriptions tailored to your production needs.

Benefit from priority response times, defined Service Level Agreements (SLAs) and long-term support designed to maximize equipment availability while reducing the total cost of ownership throughout your DLyte system’s lifecycle.